Returns & refunds

Returns & exchanges

Because our products are personal little things — and our apparel is printed just for you — we aren't able to accept returns or exchanges once an order is placed. That includes size swaps on shirts and sweatshirts, which are made to order, so we can't restock or re-sell them. We know that's a little different from big-box shopping, so we've tried to make it easy to get it right the first time: check the size chart and product details before you check out, and give your cart a quick once-over.

Damaged, defective, or wrong items

If your order shows up damaged, misprinted, or not what you ordered, that's on us — and we'll make it right with your choice of a replacement or a refund. Just email us within 14 days of delivery with a photo of the item (and the packaging, if it was damaged in transit), and we'll take care of it quickly.

Cancellations & changes

We process orders quickly — stickers are packed and out the door fast, and apparel goes into production soon after it's placed — so we aren't able to cancel or change an order once it's in. That includes sizes, colors, shipping addresses, and designs. Please double-check everything before you check out. If something's genuinely wrong, reach out right away and we'll do our best, but we can't promise changes once an order is being packed or made.

Lost or delayed packages

Once your order ships, you'll get a tracking link by email. If tracking stalls or your order doesn't arrive in a reasonable window, get in touch — we'll help track it down and figure out the next steps together.

How to reach us

The fastest way to sort anything out is to email us at thegooderaco@gmail.com, or through our contact page. Include your order number and a photo if it's a damage or mix-up, and we'll get back to you as soon as we can.